24/7 Emergency HVAC Surrey
HVAC Emergencies Don't Keep Business Hours
A furnace that quits at 2am in January isn't an inconvenience — it's a health and safety emergency, especially with children or elderly family members in the home. Surrey HVAC Specialists maintains a fully-staffed emergency dispatch team around the clock, 365 days a year.
When you call, a real technician answers. Not a voicemail. Not an answering service. We dispatch the nearest available certified technician immediately to your Surrey address.
What Counts as an HVAC Emergency?
No Heat in Winter
Temperatures below 15°C indoors within hours of furnace failure. Do not wait — call immediately.
Gas Smell / CO Alert
Leave the building, don't operate switches. Call FortisBC at 1-800-663-9911, then call us.
Extreme Heat / No AC
During a BC heat dome, indoor temps above 35°C can be dangerous for vulnerable individuals.
Active HVAC Water Leak
Condensate or refrigerant leaks that risk water damage or mold need immediate attention.
Electrical Burning Smell
HVAC electrical faults are fire hazards. Shut the system off at the breaker and call us.
Heat Exchanger Crack
A cracked heat exchanger leaks combustion gases. We'll shut it down safely and advise on options.
Our Emergency Response Process
Step 01
You Call
A real technician answers immediately. No voicemail, no hold music, no automated queues.
Step 02
We Dispatch
Nearest tech dispatched with a full stock of parts. ETA confirmed before we hang up.
Step 03
We Fix It
On-site within 2 hours. Diagnose, written quote, repair — most completed in one visit.
After-hours pricing transparency: We charge a flat after-hours dispatch fee that we tell you upfront before we come. There are no surprise invoices. After-hours rates apply between 8pm–7am weekdays and all day on statutory holidays — we'll confirm the total estimate before dispatch so you can decide to proceed.
Frequently Asked Questions
How fast can you respond to an HVAC emergency in Surrey? +
We guarantee a 2-hour response anywhere in Surrey for genuine emergencies, 24 hours a day, 365 days a year. Our fleet is distributed across Surrey so we can meet that commitment even during peak periods.
What is the after-hours call-out fee? +
We charge a flat after-hours dispatch fee (confirmed before we send a technician) plus standard diagnostic and repair rates. There are no hidden add-ons. We tell you the expected total before you commit — if you decide not to proceed, you only pay the dispatch fee.
Do you really answer 24/7 or does it go to voicemail? +
We really answer. Our after-hours dispatch is staffed by technicians, not a call centre. The person who picks up can assess your situation and dispatch — often within minutes of your call.