Last updated: June 2026. This policy explains how Surrey HVAC Specialists collects, uses, and protects your personal information in accordance with PIPEDA and BC privacy law.
Surrey HVAC Specialists ("we", "us", "our") operates a lead matching service at surreyhvacspecialists.ca, connecting homeowners in Surrey and the Lower Mainland with independent HVAC contractors. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy applies to all personal information collected through this website, our quote forms, and any communications with us.
When you submit a quote request or contact form, we collect:
We do not collect payment card information, government ID, or sensitive personal information.
We use the personal information you provide for the following purposes:
We do not use your personal information for unrelated marketing without your separate, explicit consent.
HVAC contractors. The primary purpose of this service is to connect you with contractors. When you submit a quote request, your name, phone number, email, service address, and job details are shared with one or more independent HVAC contractors serving your area. You consent to this sharing by submitting the form.
Service providers. We may share data with trusted third-party service providers who assist us in operating this website (e.g., hosting, analytics, email delivery). These providers are contractually prohibited from using your data for any other purpose.
Legal requirements. We may disclose your information if required to do so by law, court order, or government authority.
We do not sell your personal information to data brokers or unrelated third parties.
By submitting a quote request through this website, you provide express consent to the collection, use, and disclosure of your personal information as described in this policy — specifically including the sharing of your contact details and job information with HVAC contractors.
You may withdraw your consent at any time by contacting us at. Please note that withdrawal of consent will not reverse disclosures already made to contractors prior to your request.
We retain personal information submitted through our forms for a maximum of 24 months from the date of submission, after which it is securely deleted. Technical logs (IP addresses, browser data) are retained for up to 12 months for security and analytics purposes.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. Our website uses HTTPS encryption for all data in transit. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Under PIPEDA and applicable BC privacy law, you have the right to:
To exercise any of these rights, email us at. We will respond within 30 days.
This website may use cookies and similar tracking technologies to understand how visitors use the site. Where analytics tools such as Google Analytics are in use, data collected is anonymised and aggregated and does not identify individual visitors. You can disable cookies in your browser settings at any time, though this may affect the functionality of certain parts of this site.
This website may contain links to third-party websites (such as Technical Safety BC or government resources). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
For any questions, concerns, or requests related to this Privacy Policy or your personal information:
Surrey HVAC Specialists
Email:
Phone: (778) 655-4824
Surrey, BC, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.